INCIDENT CLASSIFICATION GUIDE
A MAJOR / CRISIS INCIDENT (e.g. death has occurred or is likely, a substantial hotel fire, an avalanche in resort with associated missing persons, a substantial coach / train / ferry crash, a substantial negative affect (actual or potential) on normal business operations).
LIFE THREATENING SERIOUS INJURY,( e.g. significant head/ internal/ spinal injury, multiple broken bones or group multiple injuries, mass illness, or a situation where there is an evident need to protect children from harm or an inability to deliver a substantial part of an individual / low number of trip(s).)
GENERAL INJURY / ILLNESS (e.g. a fractured bone, a ligament / muscle tear, a cut requiring stitches, substantial sickness, minor concussion or a significant theft
NOTEWORTHY, BUT OF NO SIGNIFICANT DETRIMENT (e.g. a twisted ankle, a strained muscle, a cut / bruise / graze, a sore throat, minor sickness, minor theft / loss of belongings, or a coach ‘bump’. or a near miss event (where no actual significant harm occurred, but could have occurred)